DHL

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Service Point Advisor

Job Expired

Job Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
YOUR TASKS:

•    Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.

•    Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airway bills thus offering DHL’s most suitable service to the customer.

•    Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.

•    Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

•    Promote and sell DHL’s value-added services and participate actively in the Sales Lead programme to contribute to the country revenue.

•    Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers.

•    Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit.

•    Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders.

KNOWLEDGE, SKILLS AND EXPERIENCE

•    Sound educational back ground with knowledge of the Service Industry, an added advantage
•    Working knowledge of Microsoft Word, Excel and Power Point.
•    Good oral and written communication skills – English & Arabic
•    Self motivated individual capable of taking ownership and working independently
•    Tolerance for stress in a fast paced working environment.
•    Excellent planning and organising skills
•    Passion for delighting customers
•    Good team player
•    Possesses good relationship building and interpersonal skills

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

  • This job has expired!

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