Service Supervisor

Key Responsibilities:

1. Team Leadership & Development:
– Lead, coach, and develop the after-sales service team.
– Conduct regular performance reviews and provide constructive feedback.
– Coordinate training sessions to enhance the technical and soft skills of the team.

2. Customer Service Excellence:
– Address and resolve complex customer queries or complaints.
– Implement strategies to enhance the overall customer service experience.
– Monitor customer feedback and recommend improvements based on insights.

3. Operational Management:
– Manage service appointment scheduling to ensure optimal resource allocation.
– Oversee parts and inventory management to ensure availability and minimize downtime.
– Ensure adherence to safety protocols and standards.

4. Process Enhancement:
– Continuously evaluate service processes and identify areas for optimization.
– Implement best practices to streamline operations and improve service efficiency.
– Collaborate with cross-functional teams to ensure alignment of service processes with organizational goals.

5. Reporting & Analysis:
– Generate regular reports on service performance metrics, team productivity, and customer feedback.
– Analyze data to identify trends, challenges, and opportunities for improvement.
– Present findings and recommendations to senior management.

Qualifications:

– Bachelor’s degree in Automotive Engineering, Business Management, or related field.
– Minimum of [5 years] of experience in after-sales service within the automotive sector.
– Proven leadership abilities with experience in managing and developing teams.
– Strong customer service orientation with a focus on delivering exceptional service.
– Excellent analytical, problem-solving, and decision-making skills.
– Proficient in MS Office and service management software.