Showroom Team Leader

Job Overview


•Assign sales target for showroom staff & Achieves the assigned showroom target.

• Track and analyse sales achievements per sales man.

• Communicating courteously with customers by telephone, email, letter and face to face.

• Provides reports for the achieved sales and reflects them on the monthly target with the overall evaluation for the team performance on a weekly basis.

• Learning new products or services and keeping up to date with changes.

• Share special offers & prices updates with showrooms team.

• Place product orders for the showroom to the direct manager.

• Schedule the staff working hours, shifts and rotation in case of any absence.

• Responsible for the showroom stock, staff, revision, levels, and stock management.

• Daily coordination’s with the direct manager regarding showroom status.

• Applies training for showrooms’ staff for all display units (selling skills, product knowledge and customer service)

• Preparing the needed reports, daily, weekly, monthly.

• Assure the showroom is in excellent shape and all employees are wearing their uniforms and in excellent looking.

• Responsible for (achieving targets, overall performance of the showroom staff to all Earthlink policies procedures and regulations).

• Manage that all cash is deposited as per the agreed schedule.

• Responsible for the staffs’ cash deposits and matches it with the original statement & register closing.

• Physical stock taking for all the staffs’ accounts (devices, amount and cards) and matches it with the actual inventory.

• Responsible for product display and availability of promotional material.

• Splits the whole order per sales man, per group as per the sited target.

• Share & applies the monthly commission criteria & scheme to be applied on showrooms’ staff.

• Advice needed stock allocation for showroom.

• Responsible for showroom new requirement and periodic maintenance.

• Maintains showroom cleanliness and health and safety rules and regulations.

• Respond promptly to customer inquiries if the showrooms’ staff can’t solve the customer case.

• Plans and develop improved procedures that may be used for customer service improvement.

• Maintain sales & KPI’s per requirements.

• Interprets and communicates work procedures and company policies to the staff.

• Review and check work of showroom staff such as reports, records and applications for accuracy and content.

• Deal directly with customers face to face in case needed.

• Monthly meetings submission.

• Obtain and evaluate all relevant information to handle inquiries and complaints.

• Assists in the establishment of a customer care policies and procedures.

• Resolves complaints and answers questions of customers regarding service and procedures.

• Interprets and communicates work procedures and company policies to the staff.

• Ensure that new employee get all the on-boarding details from user access to work procedure.

• Ensure that all systems within the showroom are running accordingly and coordinate with related department in case of any maintenance needed.

• Continuous follow up with the direct manager in order to achieve the monthly target.

• Responsible for all daily cash deposit within the showroom collected by finance representative.

• Oversees all legal document related to the showroom up to date.

• Ensure that all showroom bills paid accordingly with support of legal and finance department.

Performing other duties when requested by the direct manager.

Supervisory/People Management Duties:

• Build and develop a strong team through the implementation of recruitment and development initiatives.

• Coach, motivate, empower and retain staff, develop the individual as well as team capabilities.

• Train and evaluate employees to enhance their performance, development, and work output.

• Manage daily entry and accuracy of the information in the system, ensure automation of processes to achieve efficiency.

• Prepare and monitor the daily, weekly, monthly, and annual reports as per department guidelines

• Maintain the section electronic and manual archiving.

• Guarantee high quality of internal administration, filing, and traceability of all documents to ensure the efficiency and effectiveness of the department.

• Manage the utilization of staff and workflow of processes, propose initiatives for improvement.

• Handling interpersonal conflicts by mediating conflicts between employees in a way that promotes collaboration and respect.

• Evaluate teams` resources and set realistic deadlines that encourage progress

• Assess the results of the employee’s process to ensure its efficiency and to help them revise the process if it can be optimized.


Bachelor’s degree in Business Administration, Accounting or any related Field.


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