Rotana Hotels

Spa Therapist

Job Overview

Job Description


We are currently looking for  dynamic, and self motivated Recreation professionals who want to move their careers forward.

As a Spa Therapist you are responsible to coordinate with the Head Therapist on the daily operation of the department, delivering high standard of spa treatments and services to all guests, whereby your role will include key responsibilities such as:

• Liaise with the whole spa team and deal with queries in a professional and effective manner
• Perform massage sessions to members and guests in accordance with the massage schedule
• Assist if required with contact and correspondence to guests
• Prepare for and execute of spa services to all guests
• Conduct body and treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required
• Participate in promotional events and spa demonstrations
• Ensure spa operation follows SOP guidelines and regulations
• Handle customer complaints and therapy queries
• Provide usage reports on therapy services and ensure therapy room cleanliness at all times
• Control the stock and inventory for therapy products and spa consumables




Education, Qualifications & Experiences

You should be a certified Spa Therapist with ideally internationally experiences within the same role in a hotel or spa environment. You should be able to do over 5 types of massage therapies and preferably have knowledge in reflexology and mud wraps. Good written and verbal English communication skills and strong interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a good spa background and a true passion to serve and ‘make others feel good’ through excellent customer care. You will be a positive, pleasant and approachable individual with the ability to lead, motivate and improvise in all situations and you should possess following competencies:

Understanding Hotel Operations
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Customer Focus
Driving for Results