Job Overview
Description
Job Duties:
- Perform various levels of support for systems and servers (Linux or Windows based).
- Install and configure various network equipment.
- Install, configure, manage, and troubleshoot the following systems: (Identity
- Management Systems, CCTV, Email system, Storage arrays and clusters, Firewalls,
- Network monitoring systems, PBX and Call Manager, Web servers, Load Balancers,
- Backup and Data protection software, Databases, DNS, NTP).
- Perform various administration tasks in (VMWare, Citrix, Hyper-v, RHV).
- Create custom scripts to automate various tasks and workflows using (Powershell, Bash, Ansible).
- Contact vendors and support providers through ticket systems, email or phone to solve issues and bugs.
- Maintain security, backup, and redundancy strategies.
- Apply patches and updates on various systems.
- Write technical guides and procedures.
- Support the “IT Help Desk” team when needed.
- Escalate unresolved issues to the Engineering team.
- Ensure all service level agreements are met.
- Participate in a rotating shift to ensure full support.
Servers:
- Hardware maintenance for any installed server.
- Configure Networking for any installed server.
- Hardware upgrade and configuration for any installed server.
- Setup, Install, and Configure the company’s server at data centres.
- Install, Configure, Maintain and upgrade GitLab repositories Manager.
- Server’s Log monitoring and troubleshooting.
- Troubleshoot servers and Services Company wide.
- Installing Linux Server, Windows Server.
- Servers and Conference devices network troubleshooting.
- Configure Networking for any installed server.
- Research and develop custom services and applications as needed.
- Servers’ logs monitoring.
- Maintain server inventory services “Rack tables”.
- Administrate the company recursive and authoritative DNS servers.
Requirements
- Bachelor degree in technology related fields or equivalent.
- One of the following certificates: RHCSA, MSCA, CompTIA Server+, Linux+, Security+, VCP-DCV, CCNA Collaboration.
- 2 Years in IT system/hardware administration support.
Differentiation Core Competencies:
- Passion and Initiative
- Results Orientation
- Leadership & Empowerment
- Creativity & Innovation
- Customer Service Orientation
- Positive attitude & Team Work