UT-VA-2526, IT Support – Erbil

VACANCY ANNOUNCEMENT

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Ultimate Talent Firm is seeking on behalf of International Automotive Company for a talented and qualified candidates for IT Support position based in Erbil:

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Job Summary:

The IT support will be responsible for ensuring the smooth operation of IT systems, troubleshooting technical issues, and providing user support. This role requires expertise in hardware, software, and network management, with a strong commitment to maintaining system efficiency and security.

Duties and Responsibilities:

• Install, configure, and maintain computer hardware, software, networks, printers, CCTV, and scanners.
• Monitor and troubleshoot IT systems, including VOIP, network connectivity, and peripheral devices.
• Respond to technical issues and service requests in a timely and efficient manner.
• Provide in-person and remote IT support to employees across all departments.
• Manage user account creation, access permissions, and security settings.
• Repair or replace malfunctioning hardware components as needed.
• Test and evaluate new technologies to enhance system performance and security.
• Assist in onboarding new employees by setting up IT accounts and providing system access.
• Provide technical support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, SharePoint, and OneDrive.
• Oversee printer maintenance, ensuring proper functionality and managing supply inventory.
• Report major incidents, system outages, or widespread technical issues to IT management.
• Generate daily reports summarizing IT support activities, incidents, and resolutions.
• Perform routine system updates, security patches, and preventive maintenance tasks.
• Ensure new users receive properly configured IT equipment such as laptops and peripherals.
• Conduct IT orientation sessions for new employees, covering essential software and security protocols.
• Maintain and update IT asset inventory, tracking all company-owned hardware and software.
• Document IT equipment assignments, including serial numbers, asset tags, and condition reports.
• Implement and enforce IT security policies to safeguard company data and infrastructure.
• Collaborate with vendors and service providers for hardware repairs and software updates.
• Assist in training junior IT staff and end-users on best practices and troubleshooting techniques.

Required Qualifications and Skills:

• Bachelor’s degree in Information Technology (IT), Computer Science or a related field.
• Minimum two to three years of experience in IT support, system administration, or a similar role.
• Fluency in Kurdish or Arabic Language, in addition English Language,
• Excellent problem-solving and time management abilities, with a keen eye for process improvement.
• Ability to prioritize tasks, manage multiple requests, and work efficiently under pressure.
• Excellent communication, and analytical abilities.

Working Conditions & Benefit Package:

• Working Days and Hours: 6 days per week, 8 hours per day
• Salary: $800- $1000 USD per month
• Annual Leave: Available
• Public Holiday: Available
• Communication Allowance: Available