Workshop Controller

Be a true service professional who is an excellent communicator and leader who has a desire to build a career with this well-respected dealer group and world-renowned brand.
Experienced Workshop Controller with an outgoing professional manner who copes well under pressure and provides a service of excellence.
You will need to have had a solid career history gained in a main dealer Service department someone who is used to a workshop like what Harlem has.

Responsibilities:

• Responsible for the efficiency and utilization of technicians
• Ensuring successful distribution of job cards through the workshop
• All related administration is completed to an accurate standard.
• Ensure accurate & timely processing of all “job card write-ups” and job completion status on DMS.
• Pass all completed jobs to service costing / warranty / administration for invoicing whilst ensuring all work hours expended have been documented.
• Operate the workshop loading system, allocating jobs to the Technicians who are most suitable.
• Up sell to customers when appropriate and enjoy hitting both personal and department targets.
• Managing both the Technicians and the cars.