Job Overview
On behalf of Nawal a leading company in the home appliance industry Shull is seeking a dynamic CRM Technical Service Representative to join their team in Erbil.
Responsible for entering repair data into the service program.
Support service centers throughout Iraq with daily service activities and ensuring correct data entry into the service program (CRM).
Assist technicians at the central repair center in sharing and entering repair data into the service program.
Coordinate with the Service Manager in Erbil and the Customer Service Manager in Istanbul HQ for reporting.
Communicate with the Call Center in Iraq.
Handle customer complaints received via the call center, sales dealers, or from the field.
Requirements
Graduate from High School or University.
Minimum of 2 years experience in customer operations and call center.
Knowledge in Consumer Electronics, ERP, and CRM.
Good PC skills, especially in MS Office Applications (Excel, PPT).
Proficient in writing and speaking Kurdish, Arabic, and English (Turkish is a plus).
Analytical mind and strong problem-solving skills. Good communication skills.
Benefits
- Located in Erbil
More Information
- Address Erbil
- How to apply Interested Candidates to apply on below linkhttps://shull.zohorecruit.com/jobs/Careers/506228000021312001/CRM-TECNICAL-SERVICE-REPRESENTATIVE?source=CareerSite or drop CVs to this email [email protected]
- Job Reference CRM Technical Service Representative
