Acuity International

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IT Help Desk

Job Overview

As we transition to Acuity International, you may see references to Caliburn or Caliburn International in our job postings and application process. 

Please note that as of October 1st, Caliburn International is Acuity International and as we phase out our postings and current applications, our company name will be updated.

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!

Labor Category:

  • This position is only open to current individuals who hold “Foreign national citizen and Local national ” Iraqis Citizen”.

Job Title

  • IT Help Desk

Job Overview

  • The IT Help Desk Technician responsible for providing basic and Front-end IT support services including creating service requests and communicating updates to customers.

Roles and Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by customers

  • Walk the customer through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Record events and problems and their resolution in logs

  • Follow-up and update customer status and information

  • Pass on any feedback or suggestions by customers to the appropriate internal team

  • Identify and suggest possible improvements on procedures

  • Proven experience as a help desk technician or other customer support role

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Proficiency in English

  • Excellent communication skills

  • Customer-oriented and cool-tempered

Qualifications & Certifications

  • Bachelor’s degree in a related discipline preferred but not required.

  • Extended Knowledge of MS Office (Outlook and Excel)

  • Maximo (preferred)

Skills, Abilities And Years of Experience

  • 2 – 3 years IT support experience.

  • Immediate level IT support experience.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

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