Information and Communication Technologies (ICT) Specialist 2

EXTERNAL / INTERNAL
VACANCY: Information and Communication Technologies
(ICT) Specialist 2

The International Committee of the Red Cross (ICRC) is a neutral and independent international humanitarian organisation, which assists and protects victims of armed conflicts and other situations of violence. The ICRC is currently looking for staff to support its operations in Iraq.
ICRC offers:

• By joining our organization, you will have an opportunity to practise your profession in stimulating, complex, and sometimes challenging environments, where your work can make a difference.
• You will work with colleagues from various fields of expertise in a cross-cutting manner to help victims of conflict and other situations of violence. You will be dealing with humanitarian situations that require experience, resourcefulness, and innovation to achieve the best possible impact.
• You will work for the oldest major international humanitarian organization in the world, adding to your sense of achievement in alleviating the suffering of people and communities and giving you the chance to promote humanitarian values in these turbulent times.
• You will benefit from a competitive employment package, including different possibilities for career and personal development. You will take part in an onboarding course and follow continuous training, to build your career within the ICRC and beyond.
• The competitive compensation package, a monthly salary with benefits including (13th salary, International Retirement Saving Plan (IRSP), medical coverage, life insurance, a mobility allowance, and social security scheme).

Job Title: Information and Communication Technologies (ICT) Specialist 2
Level: B2
Duty Station: Iraq – Baghdad Delegation
Reports to: Information and Communication Technologies (ICT) Manager
Duration of Contract: One Year fixed term contract (with the possibility of renewal to an open-ended contract where
performance and competencies are key to be selected for further contractual continuity)
Date of Issue: 19 March 2024
Deadline for applications: 03 April 2024.

Objective:

Under the supervision of the ICT Manager, the ICT Specialist 2 manages and organizes all the Information and Communication Technology (ICT) systems and services at his/her area of responsibility (AoR). He/she supports the ICT Manager/Coordinator in the design, installation, and management of the ICT infrastructure and ICT Services. An advanced knowledge on the ICT domains (PC hardware and software, server, networking, telephony, radios, satellite systems and ServiceDesk) is required.

Key Responsibilities:

ICT Management and Support Services (40%)

• Assures ICT Management of Operational Support in his Area of Responsibilities (AoR) in relations with the ICT Coordinator.
• Run and organize the ICT support related activities in the defined AoR, under ICT Manager/Coordinator supervision.
• Ensure that installations and maintenance are carried out according to ICRC procedures and guidelines.
• Daily organize and follow up on first level support to users and other workplace services.
• Follow-up on assignments to new arrivals as well as receipt of any ICT materials from departing colleagues.
• Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
• Identifies and responds in a professional manner to all ICT related requests from users.
• Follow-up the management of incidents and escalation of such problems to level 2 or 3 support.
• Represents technical support for all problems/requests related to ICT services.
• Organise and perform monitoring of ICT facilities and report any malfunction in the shortest possible time.
• Manage day-to-day processes on the operation of ICT services of the Delegation by ensuring good
communication with the line management as well as users.
• Provides technical advice and suggestions in the areas covered by ICT as needed.
• Leads ICT Transformative initiatives in his AoR in relations with the ICT Coordinator.

Implementation, Maintenance and Operation of ICT infrastructures (30%)

• Installs, programs, adapts and maintains all professional ICRC Informatics, Telecom and Telephony equipment’s like (computers, servers, printers, peripherals, internal networks, power systems, internet facilities, radios, PABX) in compliance with the internal standards and procedures.
• Participates in the installation and maintenance of ICT infrastructures and in the support missions to the other Sub-Delegations.
• Follow-up of ICT projects in the defined AoR, in coordination with the ICT hierarchy and other services.
• Organize and supervise the information technology, radio communication, telecommunication, and satellite equipment support service teamwork to provide with a high level of service.
• Keep the telecom and computer networks in its optimum performance in line with the different setups, policies, and contingencies in place.

ICT Administration and Logistics (30%)

• Participates in planning and budget implementation with ICT coordinator.
• Reports regularly or upon request to his/her superiors on the department’s activities, pending, state of projects, problems, etc. for the sites under his responsibility.
• Ensures the ICT related information flow inside the department, to/from his superiors, to/from other departments, offices in his/her AoR.
• Ensure that the inventory is accurate, exhaustive, and reliable, and the ICT stocks (spare parts, ICT consumable and equipment) are adequately managed including disposal plans for obsolete materials and inform the coordinator in case of lost, stolen, broken equipment for the sites in his AoR.
• Defines and or adheres to the order/re-order frequencies of parts, equipment, and tools, locally or through Geneva, in accordance with established procedures and in collaboration with other services.
• Manage relationships with ICT suppliers and keep the contact with the key service providers in line with the local procedures.

Education and Professional Experience required:

• Bachelor’s Degree in ICT domain (Electronics, Telecommunications, Computer Science, Information Systems).
• 4 years’ troubleshooting experience in ICT services (ServiceDesk, Workplace, ICT, Telecom).
• ICT services management certification (ITIL (Information Technology Infrastructure Library), PMP, and Prince) is an asset.
• Experience in telecommunication technologies and installations (PABX, VHF Radio communication, Unified Communication solutions and VSAT solutions).
• GVF-CRT-SPA certification is an asset.
• Fluency in English and Arabic, written and spoken.
• Capacity to integrate and implement ICRC policies/procedures and to train the users.