IT Helpdesk Specialist

IT Helpdesk Specialist responsible for providing technical assistance and support to users who are experiencing technical problems with their computer systems, software applications, and other technological devices. They must resolve issues quickly and efficiently while maintaining a high level of customer satisfaction. Their duties include diagnosing and troubleshooting technical problems, providing guidance on the use of software and hardware, and escalating more complex issues to higher-level support teams.

Responsibilities:

1. Keeping complete and accurate records of all events and service requests in order to monitor trends, enhance support procedures, perform first-line checks, and communicate findings to managers.
2. Having excellent communication with end-users in order to comprehend their requirements and offer comprehensible instructions and direction
3. When necessary, bringing more difficult problems to the attention of higher-level technical support staff
4. Educating end-users on IT-related topics, such as raising their knowledge of cybersecurity risks or teaching them how to make effective use of software
5. Participating in the formulation of IT policies and processes in order to guarantee consistent and efficient support for end-users of the system.
6. Find a solution, report it, and then continue to investigate all of the problems.

7. Performing routine maintenance on computer systems, including updating and backing up data                when necessary.

Qualifications & Requirements:

1. A bachelor’s degree in information technology, Computer Science, or Computer Technology Engineering.
2. More than 2 years of experience.
3. Service Desk Software, Remote Access Software, Monitoring Software, Microsoft Office Suite.
4. Fluency in English.
5. Network+ Certification.
6. Microsoft Office Certification.
7. CompTIA A+ Certification.