Receptionist

Job Summary 

The Receptionist is responsible for managing the reception at the Yazidi Empowerment Project (YEP) Community Center and will support all activities related to receiving and directing participants, visitors, and phone calls in compliance with Samaritans Purse policies and procedures. S/he will also perform a variety of administrative tasks to support the project team and activities. Samaritans Purse is looking for committed, hardworking applicants with a passion to serve people with dignity.

Job Duties: 

• Welcome visitors to the YEP Community Center by greeting them, in person or by phone, and receiving questions, complaints, and concerns.
• Answer questions from beneficiaries and/or community members about registration processes and beneficiary obligations for entrance into activities.
• As needed, refer beneficiaries and/or community members to relevant Program Leadership regarding issues beyond what s/he is able to answer.
• Maintain a proper filing and document control system for recording and tracking beneficiary and community inquiries.
• Assist in daily administrative roles including but not limited to receiving documents, facilitating signatures, filing, and class registration.
• Collaborate with project team to advertise and recruit participants from surrounding community.
• Correspond with beneficiaries on any necessary processes and documentation needed for the program.
• Maintain a professional reception environment.
• Attend and contribute to regular team meetings.
• Uphold the SP Code of Conduct at all times.
• Perform all other duties as assigned by Program Manager

Complete other activities as directed by the Line Manager and performing all other tasks and responsibilities assigned for the benefit of Samaritans Purse with a generous and serving spirit.

Skills Required

To perform this job successfully, an individual must be willing to abide by Samaritans Purses code of conduct and understand the principals of Samaritans Purses statement of faith, as well as be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Strong communication and inter-personal skills; able to manage various complaints and concerns of individuals from within and outside the organization.
2. Concern for others and respect for people of all ethnicities, religions, genders, and backgrounds.
3. Attention to detail, anticipation and follow up are core values of the job function while maintaining the highest levels of confidentiality regarding contracts and salaries.
4. Possesses strong organizational and problem solving skills within a fast-paced environment.
5. Must be a self-starter and internally driven to success and hard work.
6. Possesses strong cross-cultural communication skills, both written and verbal.
7. Must be a humble team player.
8. Ability to be flexible and adaptable, taking on additional responsibilities as needed.
9. Knowledge of computer systems and its applications such as Outlook, Word, and Excel including formulas/formatting.
10. He/she must have analytical and report writing skills.
11. High level of integrity and stewardship.
12. Committed to the SP values and ethics.
13. Above average mathematic skills

Education / Experience Needed

• Literate in Kurdish and Arabic
• High school certification or higher.

LANGUAGE 

• Fluency in Kurdish required.
• Proficiency in Arabic and/or English is a plus.