Rental Sales Agent (Duhok)

Title: Rental Sales Agent.
Gender: Male
Position: One
Location: Duhok, Iraq

Responsibilities

As a car rental counter sales agent, you must effectively perform the tasks below.

Greeting and Assisting Customers

• Welcome customers as they arrive at the rental counter and help with their car
  rental needs.
• Listen attentively to customers’ requests and preferences to provide personalized
• Answer questions about car rental policies, procedures, and pricing.

Handling Reservations and visiting potential corporate Customers

• Process and confirm reservations and bookings accurately and efficiently.
• Verify customer information and payment details to ensure accuracy and completeness.
• Provide customers with their rental agreement and other relevant documents.
• Prospect and identify new corporate clients for car rental services.
• Build relationships with key decision-makers at potential client companies.
• Visit and understand their transportation needs and tailor car rental solutions to meet their requirements.
• Negotiate and close deals to secure new business.

Providing Vehicle Information and Recommendations

• Answer questions about the available car models, features, and pricing.
• Make recommendations based on customers’ needs and preferences.
• Provide information about additional services such as baby seats, insurance packages and
  other service options like upselling.

Handling Payments and Processing Transactions

• Open and close rental agreements and take payments from clients via a range of payment
  options.
• Process transactions accurately and efficiently, ensuring that all necessary information is
  collected and recorded.
• Handle refunds, cancellations, and other transactions as needed.
• Address Customer Concerns and Resolve Issues
• Listen attentively to customers’ concerns and resolve issues promptly and professionally.
• Offer solutions and alternatives when possible.
• Escalate issues to supervisors or managers as needed.
•  Reporting and record keeping of all the transactions and rentals.

Maintaining Knowledge and Skills

• Stay up to date with car rental policies, procedures, and products.
• Participate in SIXT RSA online training and development programs through Sixt campus to
  improve knowledge and skills.
• Share knowledge and expertise with colleagues to contribute to a team environment.

Additional Responsibilities

• Maintain a clean and organized work area, including the rental counter, waiting area, and
  surrounding premises.
• Assist with customer pick-up and drop-off as needed.
• Participate in quality control and compliance audits as required.
• Ensuring that the cars are always prepared for the client. and arranging which vehicles to
  send for maintenance and cleaning.
• Daily inspection of vehicles in the parking lot and sending the status report to
  headquarters.
• Participating in day-to-day video reclaiming.

Requirements & Skills:

• College degree in business, marketing, or a related field.
•  At least 1-2 years of experience in sales, preferably in the car rental or transportation
  industry.
• Must have a valid driving license.
• Excellent negotiating and communication skills, as well as the ability to use Outlook and
  Excel spreadsheets.
• Proficiency in written and spoken English, Arabic, and Kurdish is a plus.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Ability to adopt car rental’s changing situations and customer demands.
• Flexible regarding work schedules; counter staff work three shifts a day, including
  weekends and holidays.