Job Overview
Goals
- Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care
- Ensuring high quality of service work
- Promote the dealers service departments capabilities and strengths
- Determine customers, needs, and communicate these to the service shop to fix it right the first time and deliver the vehicle on time
- Achieve targeted service appointment rate
- Identify potential marketing opportunities
- Promote dealer service benefits to potential customers
- Increase customer market share
- Increase service and parts sales
- Reduce customer No Show rate
• Meet dealerships sales goals (various)
| Main Tasks
• Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation • Utilize the Service Appointment system to maximize the facility and manpower capacity • Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor, mats etc.) • Provide clear cost estimates and keep customers informed of work progress • Monitor the work progress and keep customers informed of changes to cost and or completion times. • Create clear precise customer invoices that show and itemize all parts, labor and lubricant charges • Actively promote the services and benefits of the dealers’ service and parts departments to all customers • Take all necessary actions to resolve customer complaints in the shortest possible time • Ensure all customers vehicles are clean and ready according to the promised completion time • Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files) • Conduct customer service reminders • Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges. · Responsibility for fleet customer service business and frequently visit fleet customers and submit the report to the service manager.
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- Qualification
- Mechanical engineer, holding degree in mechanical engineer or related, 3 years’ experience in same field
More Information
- Address karbala
- How to apply please send your cv to the email attached
