Korek Telecom

Transmission Back Office Specialist

Job Overview


The prime function of this role is to ensure effective management, operation and development of the Transmission network.

Key Responsibilities
  • Monitors the working of TX MW network components and ensures they are active and problem-free.
  • Determines problems in the network and identifies the nature of the problem using early and preventive measures.
  • Providing support to teams (FM) on site to troubleshooting the fault;
  • Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution;
  • Record and report logs,  such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log.
  • Provide interface to the Customer Care, Network Field Services, Network Optimization & Performance, Vendor, etc.
  • Participate in the trouble ticket process overview and monitor the closure rate against set SLA times.
  • Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved.
  • Implement Changes to internal business processes, practices and interfaces that have been established and required changes or improvements;
  • Prepare reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term.
  • Maintain operational status of the access and core network using the Network tools, procedures, documents and routines.
  • Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities;
  • Routine maintenance tasks on the network nodes as per the schedule;
  • Service desk handling for internal and external customers through incident management;
  • Experience in all Transmission related field activities concerning Microwave equipment’s.
  • Experience in handling customer escalations and managing expectations.
  • Solid background NMS and ticketing systems. product line professional.
  • Experienced on Huawei MW equipment Nokia & Ericsson MW equipment with good level of experiences to work with there management systems (SO-EM, NFMP & NCE).
  • English (required)
  • Kurdish (required)
  • Arabic (preferred)


Number Of Positions
2-5 years of work experience in relevant field.
Bachelor Communicaton Engineering