Job Overview
Summary
The prime function of this role is to ensure effective management, operation and development of the Transmission network.
Key Responsibilities
- Monitors the working of TX MW network components and ensures they are active and problem-free.
- Determines problems in the network and identifies the nature of the problem using early and preventive measures.
- Providing support to teams (FM) on site to troubleshooting the fault;
- Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution;
- Record and report logs, such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log.
- Provide interface to the Customer Care, Network Field Services, Network Optimization & Performance, Vendor, etc.
- Participate in the trouble ticket process overview and monitor the closure rate against set SLA times.
- Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved.
- Implement Changes to internal business processes, practices and interfaces that have been established and required changes or improvements;
- Prepare reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term.
- Maintain operational status of the access and core network using the Network tools, procedures, documents and routines.
- Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities;
- Routine maintenance tasks on the network nodes as per the schedule;
- Service desk handling for internal and external customers through incident management;
Competencies
- Experience in all Transmission related field activities concerning Microwave equipment’s.
- Experience in handling customer escalations and managing expectations.
- Solid background NMS and ticketing systems. product line professional.
- Experienced on Huawei MW equipment Nokia & Ericsson MW equipment with good level of experiences to work with there management systems (SO-EM, NFMP & NCE).
Language
- English (required)
- Kurdish (required)
- Arabic (preferred)
Number Of Positions
1
Experience
2-5 years of work experience in relevant field.
Education
Bachelor Communicaton Engineering
Location
Erbil
