Master Group

CRM Agent

Job Overview

Language: Arabic & Kurdish – English is a plus.
Location: Erbil Gulan Tower.
Experience: +1 year.

Working Hours: 8 hours shifts (2pm – 10pm )

Job Responsibilities:

  • Handle a big volume of inbound and outbound calls on daily basis.
  • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
  • Identify customer needs, research issues, resolve complaints, and provide solutions.
  • Follow up on the E-commerce orders and submit to the system.
  • Handle comments and messages on Social media platforms.
  • Handle the live chat on the website of Master store.
  • Ready to work on different shifts.
  • Team player with a professional communication skills.
  • Good knowledge of using Microsoft Word & Excel.
  • Understand the Iraqi culture and know how to handle customer’s complaints.

More Information

Apply for this job