Toyota Iraq

Retail Quality Assurance Specialist – Baghdad

Job Overview

Position: Retail Quality Assurance Specialist

Reporting To: Retail Quality Assurance Manager

Duty Station: Baghdad Office

Responsibilities of the Job:

  • Support in Conducting comprehensive audits across Sales, Service, Parts, CRM, Technical Support, and Dealer Development operations to ensure adherence to established quality standards and identify areas for enhancement.
  • Collaborate closely with operational departments to identify opportunities for process improvement and implement corrective actions to elevate overall operational efficiency and effectiveness.
  • Collaborate to provide targeted training sessions to operational staff, ensuring a deep understanding of quality assurance processes and fostering a culture of Kaizen.
  • Utilize Basic analytical tools to scrutinize operational data and metrics, extracting insights to identify trends, patterns, and areas for enhancement. Communicate findings to management for strategic decision-making.
  • Monitoring and analyze customer feedback related to various operational aspects and collaborate with teams to address concerns, implement improvements, and elevate overall customer satisfaction.
  • Maintaining precise records of quality assurance activities, audit outcomes, and corrective actions, ensuring accuracy and compliance.
  • Overseeing TBP relationships, ensuring accurate customer data, and performance. Collaborate with TBP entities to enhance data accuracy and uphold the integrity of partnerships.
  • Support in the administration of the Toyota Iraq Operational Standards (TOS Program), ensuring alignment with organizational objectives and compliance with industry regulations.
  • Support in the ongoing activities and projects with fruitful contribution to projects success.
  • Planning and conduct field support visits to TIQ dealer Network, Sub-Dealers and TBPs regularly based on business need.


  • At least 2 years of work experience in a similar role.
  • Knowledge in the automotive industry.
  • Possess a valid driving license.
  • Computer skills, PowerPoint, Word and Excel. And has good moral values.
  • Fluency in English and Arabic.
  • Iraqi nationality

Soft Skills:

  • Excellent verbal and written communication skills.
  • Ability to convey information clearly and effectively to diverse stakeholders.
  • The ability to quickly establish and build relationship with customers.
  • Strong analytical skills, capable of interpreting complex data and deriving insights.
  • Proficiency in using analytical tools and software.
  • Ability to collaborate with cross-functional teams and build positive relationships.
  • Strong interpersonal skills for effective communication within the organization.
  • Experience in designing and delivering training programs.
  • Ability to educate operational staff on quality assurance processes.
  • Strong problem-solving skills to identify issues and propose solutions.
  • Understanding of customer-centric principles and their application in operational improvements.

More Information

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