Retail Quality Assurance Specialist – Baghdad

Position: Retail Quality Assurance Specialist

Reporting To: Retail Quality Assurance Manager

Duty Station: Baghdad Office

Responsibilities of the Job:

• Support in Conducting comprehensive audits across Sales, Service, Parts, CRM, Technical Support, and Dealer Development operations to ensure adherence to established quality standards and identify areas for enhancement.
• Collaborate closely with operational departments to identify opportunities for process improvement and implement corrective actions to elevate overall operational efficiency and effectiveness.
• Collaborate to provide targeted training sessions to operational staff, ensuring a deep understanding of quality assurance processes and fostering a culture of Kaizen.
• Utilize Basic analytical tools to scrutinize operational data and metrics, extracting insights to identify trends, patterns, and areas for enhancement. Communicate findings to management for strategic decision-making.
• Monitoring and analyze customer feedback related to various operational aspects and collaborate with teams to address concerns, implement improvements, and elevate overall customer satisfaction.
• Maintaining precise records of quality assurance activities, audit outcomes, and corrective actions, ensuring accuracy and compliance.
• Overseeing TBP relationships, ensuring accurate customer data, and performance. Collaborate with TBP entities to enhance data accuracy and uphold the integrity of partnerships.
• Support in the administration of the Toyota Iraq Operational Standards (TOS Program), ensuring alignment with organizational objectives and compliance with industry regulations.
• Support in the ongoing activities and projects with fruitful contribution to projects success.
• Planning and conduct field support visits to TIQ dealer Network, Sub-Dealers and TBPs regularly based on business need.

Requirements:

• At least 2 years of work experience in a similar role.
• Knowledge in the automotive industry.
• Possess a valid driving license.
• Computer skills, PowerPoint, Word and Excel. And has good moral values.
• Fluency in English and Arabic.
• Iraqi nationality

Soft Skills:

• Excellent verbal and written communication skills.
• Ability to convey information clearly and effectively to diverse stakeholders.
• The ability to quickly establish and build relationship with customers.
• Strong analytical skills, capable of interpreting complex data and deriving insights.
• Proficiency in using analytical tools and software.
• Ability to collaborate with cross-functional teams and build positive relationships.
• Strong interpersonal skills for effective communication within the organization.
• Experience in designing and delivering training programs.
• Ability to educate operational staff on quality assurance processes.
• Strong problem-solving skills to identify issues and propose solutions.
• Understanding of customer-centric principles and their application in operational improvements.