Job Overview
Position: Retail Quality Assurance Specialist
Reporting To: Retail Quality Assurance Manager
Duty Station: Baghdad Office
Responsibilities of the Job:
- Support in Conducting comprehensive audits across Sales, Service, Parts, CRM, Technical Support, and Dealer Development operations to ensure adherence to established quality standards and identify areas for enhancement.
- Collaborate closely with operational departments to identify opportunities for process improvement and implement corrective actions to elevate overall operational efficiency and effectiveness.
- Collaborate to provide targeted training sessions to operational staff, ensuring a deep understanding of quality assurance processes and fostering a culture of Kaizen.
- Utilize Basic analytical tools to scrutinize operational data and metrics, extracting insights to identify trends, patterns, and areas for enhancement. Communicate findings to management for strategic decision-making.
- Monitoring and analyze customer feedback related to various operational aspects and collaborate with teams to address concerns, implement improvements, and elevate overall customer satisfaction.
- Maintaining precise records of quality assurance activities, audit outcomes, and corrective actions, ensuring accuracy and compliance.
- Overseeing TBP relationships, ensuring accurate customer data, and performance. Collaborate with TBP entities to enhance data accuracy and uphold the integrity of partnerships.
- Support in the administration of the Toyota Iraq Operational Standards (TOS Program), ensuring alignment with organizational objectives and compliance with industry regulations.
- Support in the ongoing activities and projects with fruitful contribution to projects success.
- Planning and conduct field support visits to TIQ dealer Network, Sub-Dealers and TBPs regularly based on business need.
Requirements:
- At least 2 years of work experience in a similar role.
- Knowledge in the automotive industry.
- Possess a valid driving license.
- Computer skills, PowerPoint, Word and Excel. And has good moral values.
- Fluency in English and Arabic.
- Iraqi nationality
Soft Skills:
- Excellent verbal and written communication skills.
- Ability to convey information clearly and effectively to diverse stakeholders.
- The ability to quickly establish and build relationship with customers.
- Strong analytical skills, capable of interpreting complex data and deriving insights.
- Proficiency in using analytical tools and software.
- Ability to collaborate with cross-functional teams and build positive relationships.
- Strong interpersonal skills for effective communication within the organization.
- Experience in designing and delivering training programs.
- Ability to educate operational staff on quality assurance processes.
- Strong problem-solving skills to identify issues and propose solutions.
- Understanding of customer-centric principles and their application in operational improvements.
More Information
- Address Toyota Iraq, Mosul Road, Erbil