Technical Support Specialist

Job Expired

Job Overview

We are looking for a Technical Support Specialist to join our team in Erbil city.

Working Schedule: 5 Days/ Week, 9 Hours/Day



This role is essential in addressing and resolving technical issues arising within various departments of our company, enabling other teams, especially our developers, to concentrate on their core responsibilities. As a Technical Support Specialist, you will be the linchpin in our IT infrastructure, ensuring that all internal requests and issues are managed promptly and effectively.



  • Serve as the first point of contact for internal technical support, addressing issues related to systems, connectivity, office equipment, and software.
  • Monitor and respond to requests, troubleshoot problems, and provide solutions.
  • Escalate unresolved issues to the appropriate internal teams.
  • Collaborate with developers to understand system functionalities and common issues.
  • Provide onboarding and training to teams on new technologies or features.
  • Develop and maintain an internal knowledge base to reduce issue resolution times.
  • Document all technical inquiries and solutions for future reference.
  • Ensure the security and privacy of the network and computer systems.
  • Provide after-hours support as needed for critical issues impacting business operations.



  • Proven experience as a Technical Support Specialist or similar role, with a focus on internal support.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic to complex technical issues.
  • Excellent problem-solving and communication skills.
  • Patience and ability to manage stress effectively.
  • Ability to work in a team and as an individual.
  • Bachelor’s degree in Information Technology, Computer Science, or relevant field.

More Information

  • This job has expired!