Technical Support Specialist

We are looking for a Technical Support Specialist to join our team in Erbil city.

Working Schedule: 5 Days/ Week, 9 Hours/Day

Summary:

This role is essential in addressing and resolving technical issues arising within various departments of our company, enabling other teams, especially our developers, to concentrate on their core responsibilities. As a Technical Support Specialist, you will be the linchpin in our IT infrastructure, ensuring that all internal requests and issues are managed promptly and effectively.

Responsibilities:

• Serve as the first point of contact for internal technical support, addressing issues related to systems, connectivity, office equipment, and software.
• Monitor and respond to requests, troubleshoot problems, and provide solutions.
• Escalate unresolved issues to the appropriate internal teams.
• Collaborate with developers to understand system functionalities and common issues.
• Provide onboarding and training to teams on new technologies or features.
• Develop and maintain an internal knowledge base to reduce issue resolution times.
• Document all technical inquiries and solutions for future reference.
• Ensure the security and privacy of the network and computer systems.
• Provide after-hours support as needed for critical issues impacting business operations.

Requirements:

• Proven experience as a Technical Support Specialist or similar role, with a focus on internal support.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic to complex technical issues.
• Excellent problem-solving and communication skills.
• Patience and ability to manage stress effectively.
• Ability to work in a team and as an individual.
• Bachelor’s degree in Information Technology, Computer Science, or relevant field.