Service Advisor ( Mechanical Background)

Vara Company is seeking for a highly skilled and experienced (Service Advisor) to join our team in Erbil.

Job Description

Job title:                             Service Advisor

Reporting to:                     Service Manager

Salary:                                Negotiable

Hours:                                Working Time Based on Company Policy

Location:                            Vara Company / Erbil

Key responsibilities & duties

• Communicates with clients about vehicle problems, insurance questions, and warranty issue.
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available.
• Ensures customer machine is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction.
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time.
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department.
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner.
• Processes customer payments.
• Demonstrates extensive knowledge of service department.
• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Work experience & skills

• Bachelor’s degree in mechanical engineering or relevant.

• English, Arabic and Kurdish required.
• Good verbal and written communication skills.
• Advanced leadership and organizational abilities.
• Ability to analyze data and make informed decisions.
• Ability to Communicate with clients.