Vara Machinery Company

Service Advisor ( Mechanical Background)

Job Overview

Vara Company is seeking for a highly skilled and experienced (Service Advisor) to join our team in Erbil.

Job Description

Job title:                             Service Advisor

Reporting to:                     Service Manager

Salary:                                Negotiable

Hours:                                Working Time Based on Company Policy

Location:                            Vara Company / Erbil

Key responsibilities & duties

  • Communicates with clients about vehicle problems, insurance questions, and warranty issue.
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available.
  • Ensures customer machine is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction.
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time.
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department.
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner.
  • Processes customer payments.
  • Demonstrates extensive knowledge of service department.
  • Greeting customers and directing them to available mechanics.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Work experience & skills

  • Bachelor’s degree in mechanical engineering or relevant.
  • English, Arabic and Kurdish required.
  • Good verbal and written communication skills.
  • Advanced leadership and organizational abilities.
  • Ability to analyze data and make informed decisions.
  • Ability to Communicate with clients.

More Information

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